Minimize Risk. Maximize Confidence.
Core Service

We assist international buyers in conducting safe, transparent, and reliable transactions with Indonesian suppliers — especially those located in Lombok

(KYB) Know Your Business

To check a company in Indonesia, use the Ministry of Law & Human Rights (Kemenkumham) AHU Online portal (ahu.go.id) for basic legal status (name, address, PT/CV), search for business details on platforms like Company House Indonesia, check official IDs like NIB (Business Identification Number) or NPWP (Tax ID)

Onsite Inspection
We can visit the company’s listed address to verify its physical presence. This includes observing the location, checking the signage, premises, operational activity, and other visual indicators.

Photo & Video Documentation
We provide clear photographic and video evidence as proof of the company’s existence, environment, and actual operations.

Government Document Verification
We can check company registration details through official government sources to confirm whether the business is legally registered and active.

We confirm the company’s physical address, office presence, operations, and legal status.
Verification can be performed without the company’s knowledge if required.

• We do not act as the buyer, seller, or exclusive agent
 
•We do not guarantee supplier performance, pricing, or product quality
 
•We do not negotiate contracts on behalf of clients unless agreed in writing
 
•We do not assume liability for supplier actions or outcomes
 
•We do not provide legal, financial, or commercial advice
 
•We do not control production, manufacturing, or fulfillment
 
•We do not participate in undisclosed commissions or conflicts of interest

Our verification process is independent, discreet, and unbiased, ensuring that clients receive accurate information without influencing or alerting the company being checked

At LombokBooking.com, our role as a KYB (Know Your Business) verification service is to ensure that a company physically exists, operates at its stated location, and matches the information provided by the client.

We perform independent inspections without contacting the target company directly. This means we do not request information, documents, or confirmation from the company being investigated. Instead, we rely on objective, external, and verifiable methods.

Trusted Payment Handling

Provides a Trust Payment Handling service designed to ensure secure, transparent, and reliable payment transactions for international and domestic clients.

We provide a secure payment handling solution where clients can send funds through PayPal or Payoneer, allowing us to manage, verify, and distribute payments safely to the intended recipients.

Our Trust Payment Handling service offers peace of mind for buyers and partners who require a trusted third party to manage payments and minimize risk in international transactions.

• Receive online payments via PayPal and Payoneer on behalf of our clients
 
• Act as a neutral and trusted third-party payment facilitator
 
• Temporarily hold funds while transaction details are verified
 
• Verify payment instructions and designated recipients
 
• Release funds strictly according to written agreements and confirmed terms
 
• Maintain clear documentation and transaction records
 
• Support cross-border and international business transactions
 
• Provide transparency and accountability throughout the payment process
• We do not act as the buyer or seller of goods unless stated in a formal written contract
 
• We do not take ownership or legal responsibility for goods or services handled by third parties
 
• We do not guarantee the quality, quantity, or performance of goods or services provided by suppliers
 
• We do not release funds without proper authorization or agreed conditions
 
• We do not provide financial, legal, or investment advice
 
• We do not engage in or support fraudulent, unlawful, or non-compliant transactions
 
• We do not bypass PayPal, Payoneer, or applicable regulatory requirements

LombokBooking acts solely as a payment facilitation service and does not assume ownership or responsibility for goods or services unless otherwise stated in writing

The service may not be used for:
 
• Illegal or restricted activities
 
• Transactions violating PayPal or Payoneer policies
 
• Fraudulent, deceptive, or misleading purposes

Global Shipping & Logistics Coordination

We maintain an official DHL account for over 20 years and have partnered with Pos Indonesia for nearly two decades.

These long-standing relationships enable us to offer stable, competitive, and contract-based shipping rates for both domestic and international deliveries.

• Provide contract-based shipping rates with Pos Indonesia and DHL
 
• Facilitate shipments using:
 
• Pos Indonesia Regular Mail
 
• Pos Indonesia Registered Mail
 
• Pos Indonesia Express Services
 
• DHL International Shipping
 
• Support both domestic and international shipments
 
• Accommodate alternative carriers upon request, including FedEx
 
• Assist clients in selecting the most suitable shipping method
 
• Support shipping documentation where applicable
 
• Communicate shipping options, costs, and estimated timelines transparently
•  We do not operate as the shipping carrier
 
• We do not guarantee delivery timelines beyond the carrier’s official service commitments
 
• We do not provide shipping insurance unless explicitly requested and agreed in advance
 
• We do not assume ownership or legal responsibility for shipped goods
 
• We do not ship prohibited, restricted, or unlawful items
 
• We do not bypass customs regulations or carrier policies
 
• We do not influence customs clearance decisions made by authorities
 
• We do not accept liability for delays caused by carriers, customs, or force majeure events
• LombokBooking provides contract-based shipping rates only with third-party carriers such as Pos Indonesia, DHL, and other carriers upon request.
 
• LombokBooking is not a shipping carrier, freight forwarder, or insurer.
 
• LombokBooking does not take possession or control of goods at any stage of the shipment.
 
• LombokBooking is not responsible for:
 
• Loss or disappearance of goods
 
• Damage to goods or packaging
 
• Improper packing or labeling
 
• Delivery delays or missed timelines
 
• Customs inspections, holds, or clearance outcomes
 
• All shipments are subject to the terms, conditions, and liability limits of the selected carrier.
 
• Packaging, declarations, duties, taxes, and regulatory compliance are the sole responsibility of the shipper.
 
• Insurance is not included unless specifically requested and agreed in writing.
 
• Any claims related to shipment issues must be submitted directly to the carrier.

SOURCING AGENT

Provides independent sourcing support for international clients, helping identify and connect with potential suppliers in Lombok and across Indonesia.

• Identify potential suppliers based on client requirements
 
• Conduct basic background and legitimacy checks on suppliers
 
• Facilitate initial communication between clients and suppliers
 
• Assist with price requests, availability, and general information
 
• Provide local insight related to sourcing conditions and practices
 
• Support coordination with payment handling or logistics services upon request

• We do not act as the buyer, seller, or exclusive agent


• We do not guarantee supplier performance, pricing, or product quality


• We do not negotiate contracts on behalf of clients unless agreed in writing


• We do not assume liability for supplier actions or outcomes


• We do not provide legal, financial, or commercial advice


• We do not control production, manufacturing, or fulfillment


• We do not participate in undisclosed commissions or conflicts of interest

LombokBooking acts as an independent sourcing facilitator and does not assume responsibility for supplier performance or transaction outcomes.